To employees

Three things that we exactly want all our employees to do,

1. Realize that our customers have expectations.
2. Exceed those expectations.
3. Do better at it every day.

Found it at Seth's blog. Thanks Seth.

Glossary

Action Learning: Type of learning that builds opportunities for learning around real problems brought to the workplace by employees.

Cause Analysis: The process of determining the root cause of past, present and future performance gaps.

Ergonomics: The study of how physical laws of nature affect the worker and his environment.

Ethics: Defines good and bad standards of conduct.

Feedback: Information provided by others designed to help people adjust their behavior, continue successful performance or establish goals.

Gap Analysis: Type of analysis that describes the difference between current results and consequences and desired results and consequences. The last step in the performance analysis process.

Incentives: Linking pay with a standard for performance.

Interventions: Conscious, deliberate, and planned activities designed to improve human performance and solve workplace problems.

Job Aids: Used during the performance of a task to facilitate efficiency and effectiveness.
Organizational Analysis: Examines the organizational mission, vision, values, goals and strategies
Performance Analysis: Identifies and clarifies the problem or performance gap by focusing on three areas: desired performance, actual performance and the gap between the two.

Training: Instructional experiences provided by employers to employees.

Work Design: A blueprint of job tasks structured to improve organizational efficiency and employee satisfaction.